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29-09-2017  |  3346x
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Tetra Pak Processing Systems

Experienced Technical Account Manager

Tetra Pak Processing Systems, Houten NL

Our team is currently looking for a professionally skilled, service-oriented and highly motivated person to take the position of: Experienced Technical Account Manager. This is a trusted technical advisor role which demands a consultative approach to managing complex client relationships and proven working experience in technical account management.

Main responsibilities:

• Customer Management and first point of contact for all Technical Service activities
• Support customers to reduce operational costs and maximize system performance
• Understand customer needs through proactive continuous customer diagnosis
• Create, implement and follow-up service account plans and targets in alignment with customer and Key Account team
• Create, implement and follow-up quality plans and targets per account in line with customer and Key Account team
• Identify sales opportunities, create solution and fact-based value proposal, negotiate and close deals
• Drive growth of profitable service contracts
• Follow-up value delivered, customer satisfaction and profitability
• Support resolution of technical issues
• Manage internal interfaces to assure efficient delivery of service and quality account plans and targets
• Secure accurate technical sales forecasting
• Ensure that account receivable expectations are met for technical sales


The ideal candidate has a drive for maintaining outstanding customer experience and is able to suggest forward-thinking solutions to promote their business and our brand.

• Minimum Bachelor, preferably Master degree in a technical discipline
• Minimum 5 years of relevant experience in a customer facing role
• Food processing industry experience is highly appreciated – dairy and liquid food experience would be a plus
• Ability to demonstrate technical skills as well as commercial mindset at a senior level
• Excellent communicator – with the ability to approach people on all levels.
• Dynamic personality – self-starter, accountable, good team player and customer oriented
• Ability to multi-task and excellent organizational skills
• Good IT skills, particularly Microsoft Office
• Ability and desire to work in a fast-paced, entrepreneurial environment
• Native language Dutch; very good command of English; French considered as an asset
• Having a clean driving license. Willingness to travel within the Benelux area

What we can offer you:

• Being part of an international company with a secure background
• A long-term opportunity
• Attractive career opportunities
• Competitive salary
• An attractive company culture and exceptional core values

If you want to spend your commitment and your drive to make a serious difference in a leading international player, please apply as soon as possible.


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