Experienced Technical Account Manager
Tetra Pak Processing Systems, Houten NL
Our team is currently looking for a professionally skilled, service-oriented and highly motivated person to take the position of: Experienced Technical Account Manager. This is a trusted technical advisor role which demands a consultative approach to managing complex client relationships and proven working experience in technical account management.
Customer Management and first point of contact for all Technical Service activities
Support customers to reduce operational costs and maximize system performance
Understand customer needs through proactive continuous customer diagnosis
Create, implement and follow-up service account plans and targets in alignment with customer and Key Account team
Create, implement and follow-up quality plans and targets per account in line with customer and Key Account team
Identify sales opportunities, create solution and fact-based value proposal, negotiate and close deals
Drive growth of profitable service contracts
Follow-up value delivered, customer satisfaction and profitability
Support resolution of technical issues
Manage internal interfaces to assure efficient delivery of service and quality account plans and targets
Secure accurate technical sales forecasting
Ensure that account receivable expectations are met for technical sales
The ideal candidate has a drive for maintaining outstanding customer experience and is able to suggest forward-thinking solutions to promote their business and our brand.
Minimum Bachelor, preferably Master degree in a technical discipline
Minimum 5 years of relevant experience in a customer facing role
Food processing industry experience is highly appreciated dairy and liquid food experience would be a plus
Ability to demonstrate technical skills as well as commercial mindset at a senior level
Excellent communicator with the ability to approach people on all levels.
Dynamic personality self-starter, accountable, good team player and customer oriented
Ability to multi-task and excellent organizational skills
Good IT skills, particularly Microsoft Office
Ability and desire to work in a fast-paced, entrepreneurial environment
Native language Dutch; very good command of English; French considered as an asset
Having a clean driving license. Willingness to travel within the Benelux area
What we can offer you:
Being part of an international company with a secure background
A long-term opportunity
Attractive career opportunities
An attractive company culture and exceptional core values
If you want to spend your commitment and your drive to make a serious difference in a leading international player, please apply as soon as possible.